Category : News by T-Pole, Services, Software News | myTPole | 14 April 2025
How Online Availability of Critical Resources Revolutionizes After-Sales Support for Industrial Computers
In the competitive and fast-paced industrial world, operational efficiency is everything. An unexpected machine downtime, however short, can result in significant costs and production delays. At TPole we deeply understand this need and demonstrate our commitment to customers not only by providing high-performance industrial computers but also by ensuring highly efficient and consistently accessible after-sales support through our dedicated portal: myTPole.
The invaluable value of immediate restore
One of the nightmares for those managing industrial systems can be the need to restore an operating system following a failure or a hardware or software issue. In the past, this could require valuable time to find the correct media or wait for a customer support’s visit. TPole breaks down these barriers thanks to myTPole. On the portal, customers can always find the specific images of the Microsoft Windows IoT operating systems installed on their industrial computers purchased from TPole. This means being able to restore an operating system restore in a very short time, both within their own company and at their end customer’s site, minimizing the impact of any critical issue.
myTPole: a hub of essential resources, always online
TPole’s commitment to effective and always-available support goes far beyond just operating system images. The myTPole portal is designed as a truly comprehensive resource center, accessible 24 hours a day, 365 days a year, where customers can independently find a wide range of fundamental information and tools:
- Technical documentation: detailed manuals, product specifications.
- Drivers and software: always up-to-date drivers to ensure maximum compatibility and performance.
- Certifications and test reports: official documentation and specific test reports for each individual system supplied, guaranteeing quality and compliance.
- BIOS and firmware: essential updates for hardware security and functionality (e.g., SSD firmware).
Having immediate access to this wealth of centralized information greatly simplifies maintenance, troubleshooting, and updating operations, making customers’ technical teams more autonomous and efficient.
Additional services for comprehensive support
The myTPole portal offering is completed by functionalities designed to further optimize the management of TPole products:
- RMA area: A dedicated area for managing return and repair requests, with a history of all purchased serial numbers for impeccable traceability.
- Customizable private area: The possibility to define different levels of portal access based on company role, ensuring that the right information is available to the right people, in total security.
Conclusion: TPole, a reliable partner always by your side
The myTPole portal is not simply an online archive, but another concrete example of TPole’s philosophy: being a reliable partner that actively supports its customers well beyond the simple sale. The continuous availability (equivalent to 24/7 support for resource access) of critical tools and information such as OS images, drivers, and documentation drastically reduces downtime, increases efficiency, and allows client companies to operate with greater peace of mind and security. Choosing TPole means choosing a supplier that invests in your success, providing the tools to maintain your operations at the highest levels, always.
To find out more about myTPole or our products and services please get in touch today using our contact page.
